
Troubleshooting16
Troubleshooting the keypad connection
If the KEYPAD light on the uControl Link is not green, check the following
connections.
Table 2. Troubleshooting the keypad connection
Possible problem Fix
Do not have
“Enhanced” Service
If your alarm circuit board panel does not support uControl’s
Enhanced Service, the KEYPAD status light on the uControl Link
will not light up. The following alarm systems support
Enhanced Service:
Ademco Alarm Systems:
• Ademco FA148CP
• Ademco VIA-30P
• Ademco VIA-30PSE
• Ademco VISTA 10P
• Ademco VISTA 15P
• Ademco VISTA 20P
• Ademco VISTA 20PSIA
• Ademco VISTA 128BP
• Ademco VISTA 128FB
• Ademco VISTA 128FBP
• Ademco VISTA 250FBP
ADT Alarm Systems:
• ADT Focus D32
• ADT Focus D50
• ADT Safewatch Pro 3000
• ADT Safewatch Pro 3000EN
DSC Alarm Systems:
• DSC Partner P-48 (1555)
• DSC PC1616
• DSC PC1832
• DSC PC1864
• DSC Power 432 (580)
• DSC Power 632 (1555)
• DSC Power 632 (1555MX)
• DSC Power 832 (5010)
• DSC Power 864 (5020)
Broken connection to
the uControl hub
Verify that the modular plug for the green uControl cable is
connected securely to the KEYPAD port on the uControl hub.
Broken connection to
the alarm circuit board
Verify that the bare wire ends of both uControl connector
keypad wires are inserted into the correct ports on the alarm
circuit board. To verify the correct keypad wire ports on the
alarm circuit board, see, “Auxiliary Power and Keypad Ports” on
page 21.
Keypad is not
responding
Verify that the original keypad wires are still connected to the
alarm circuit board.
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