
15
Troubleshooting
Troubleshooting the uControl Link installation
The following sections contain common probelms that might occur during basic
installation of the uControl Link.
Contacting uControl for installation assistance
If you need assistance installing the uControl components or setting up your user
account, contact a uControl support analyst at 1-866-608-8324 or online at
techsupport@ucontrol.com.
Troubleshooting the power connection
If the POWER light on the uControl Link is not green, check the following
connections.
Table 1. Troubleshooting the power connection
Possible problem Fix
Broken connection to
the uControl hub
Verify that the modular plug of the red power cable is inserted
properly into the POWER port on the uControl hub.
Faulty power
connections
Verify that the bare wire ends on the red uControl power cable
are inserted properly and securely into the AUX+ and AUX- power
ports. Make sure that the red wire is inserted into the AUX+ port
and the black wire is inserted into the AUX- port. To verify the
correct auxiliary power ports on the alarm circuit board, see,
“Auxiliary Power and Keypad Ports” on page 21.
uControl power wires
are integrated with
other auxiliary power
wires
Verify that the bare wire ends of the uControl power cable are
touching metal within the AUX + and AUX - power ports. If there
are numerous wires in these ports, you might need to wrap the
uControl wires around the other wires that are secured within the
auxiliary power ports. Then, insert the wires into the correct ports.
Comentarios a estos manuales